Why Should Law Firms Outsource IT?

Practicing law is your business. Managing technology is not.

Technology undoubtedly plays a critical role for your firm. Case management, time tracking, and file collaboration are mission-critical, especially as the amount of data you’re managing grows. There’s nothing worse than losing precious time or goodwill because of technology issues.

Law firms have very specific and important needs, such as the ability to access your files anytime, from anywhere, using your work-device of choice. It’s crucial that your network, computers and systems are in good standing, always, whether you’re burning the midnight oil on a case, or up early to get in some productive time before heading to court. If you’re working in multiple locations, it’s also important to have consistency in technology support across those locations so your team members can serve your clients effectively.

It’s crucial that your network, computers and systems are in good standing, always.

Much of the data handled by your team is protected by law, which also imposes harsh penalties for failure to properly secure it. The security of the information, and the prevention of any data breaches, is important to your firm’s reputation and success. Outsourcing part, or all, of your firm’s technology management and support to an experienced, well-trained team – called IT “Managed Services” – is increasingly popular, especially in the legal industry.

Managed Services brings expertise and experience to your firm, addressing your IT requirements, which can improve performance, reliability and security of your firm – often times at a lesser cost than employing full-time staff.

What software does your team rely on?

Amicus Attorney (Online) • Clio • Sage Timeslips • HoudiniESQ • Abacus • PracticePanther

LexisNexis • App4Legal • Legal Matters • Rocket Matter • Legal Files • CasetrackerLaw • Case Master Pro


  • Your team is growing.

    New people, machines and locations require more IT support.

  • IT infrastructure is difficult to manage.

    Your current IT infrastructure is creating delays as your team works.

  • Your IT Department is maxed out.

    Your IT Department (i.e., the most technically-adept staffer) is maxed out.

  • Business continuity planning calls for secure and reliable backup management.

    Your data store is growing and requires better storage, retention, and business continuity policies (e.g., a solid backup and restore plan).

24/7 Network Monitoring, Bay Area San Francisco IT Help Desk Support Solutions Consulting

It is important to understand your business goals to maximize the value of your relationship with your Managed Services Provider (MSP). If any of these examples hits home, it makes sense to consider moving to a MSP. There are additional benefits in working with a LOCAL provider like Eaton & Associates, such as our abilities to warehouse and hand-deliver your equipment, as desired. Being local, we’re also able to visit your office if an issue calls for it. Give us a call and we’re happy to expand on the benefits of doing business with a local partner.


We make IT predictable, so you can focus on managing your firm.

  • We are a local team of Bay Area professionals.

    Eaton & Associates is in Burlingame and San Francisco, and we work with clients throughout the Bay Area. In addition to Managed Services, we provide a wide range of value-adding IT expertise, including IT project consulting and project management, procurement, and staffing. Our staffing division works with many Am Law 100 firms, placing the best technical talent at those firms.

    Having a local IT partner has many advantages – both technical and non. We’re able to be there in person when it makes most sense, and we’re able to leverage our local warehouse when your technology needs call for it.

  • Our services are tailored to your needs – not one-size-fits-all.

    We understand and address your firm’s unique technology needs, so your team can operate at its maximum potential without worry about technology issues.

  • We keep tabs on your IT infrastructure 24×7×365, with proactive remote monitoring and management.

    When a problem does arise, our technical experts can quickly resolve it; in many cases before you’re even aware that there was a problem at all.

  • We are your firms’s support system for getting issues resolved right away.

    We work beside you to ensure issues are addressed in a timely manner, so attorneys, associates, and staff can get back to work.

Here are some of our IT services below. Don’t see what you need? Let us know.

  • Network Monitoring and Management

  • Endpoint Monitoring and Maintenance

  • Email Management Services

  • Shared Threat Analysis

  • Backup and Storage Management

  • Network Discovery and Assessment

  • Quarterly Business Reviews

  • Optimization and Quality of Service Reporting

  • Patch and Security Updates Management

  • Antivirus Scanning and Removal

  • Voice and Video Traffic Management

  • Firewall and Intrusion Prevention System